Essentials of Leadership (EoL) is a global leadership development program designed for frontline leaders and newly promoted managers. It equips them with key management skills, including communication, coaching, and team development, to drive performance and engagement in their teams. It contains 6 modules delivered face-to-face and in virtual classroom

1️⃣ Objectives & Goals 🎯

• Why was this project needed? Essentials of Leadership (EoL) was created to fill a critical gap in leadership development, as there was no structured program to support newly promoted leaders transitioning from individual contributor roles. It also aimed to ensure global alignment and consistency in leadership development across the business, grounded in the company's core leadership characteristics.
• Who was the target audience? New managers (less than 24 months in position), Front Line leaders and “unformal” leaders (e.g. project manager).
• What were the key learning outcomes? The program aims to equip learners with the right mindset, skill set, and tools in six foundational areas (communication, coaching, conflict resolution, delegation, strategy execution, and driving change) enabling them to lead more effectively and enhance employee engagement.

2️⃣ My Role & Responsibilities 👨‍💼

✅ Project Management: Led stakeholder coordination, primarily with business leaders and the HR community, while managing a network of 30+ certified internal facilitators. Oversaw project timelines, internal and external communications, and key processes such as participant enrollment—from introduction calls to session completion and graduation. Managed program metrics, financial operations, contracts, and internal cost allocation to business units.

✅ Program Design & Development: Collaborated with external provider DDI to design program content, including participant manager guides to support learning journeys, FAQs for learners, and translated materials. Organized sessions with external facilitators when local language support was unavailable.

✅ Facilitation & Delivery: Initially launched as a fully virtual program on Microsoft Teams, later evolving into a hybrid model with both online and in-person sessions. Personally facilitated 18 sessions per year in both French and English, across virtual and face-to-face formats. Each module lasts between 4 and 6 hours.

✅ Technology & Innovation: Developed a structured Learning Management System (LMS) experience for seamless participant enrollment and facilitator management. Integrated e-learning components, designed satisfaction surveys and impact assessments, and upskilled facilitators on virtual classroom technology. Implemented automation reporting, including a Python program to generate weekly enrollment reports for facilitators and HR.

3️⃣ Key Achievements & Impact 📈

Initially launched in 2021 by a colleague, the program was originally designed for in-person delivery but required a transition to an online format due to Covid. When I took over in 2022, my primary objective was to enhance inclusivity by expanding language accessibility and ensuring leaders in shops and plants—who lacked access to Teams—could also participate. I’m proud to say this goal was successfully achieved.

Between 2021 and 2024:

• 🎯 4,000 leaders participated in the sessions
• 🌍 875 sessions were conducted globally in 13 languages (6 requiring translations of all materials)
• ⭐ Satisfaction rate: 4.71/5 at session completion (consistent across online and face-to-face formats) and 4.62/5 three months later evaluating content usefulness
• 📊 Net Promoter Score: 70
• 📈 Impact Study (3 months post-program):
  • 🚀 26% average increase in effective leadership behaviors (based on participant, manager, and direct report feedback)
  • 💡 85% of respondents reported a strong program impact on engagement and productivity